Home Pro Heroes 11/11/2024

Home Pro Heroes

Home Pro Heroes 11/11/2024

Welcome to
Home Pro Heroes

Trivia Question❓

What strategy can turn a negative customer experience into a positive, lasting relationship?

Answer at the bottom of the newsletter

How to Handle Customer Complaints Gracefully

Handling customer complaints with grace is an essential skill that can turn a challenging situation into an opportunity for growth and customer loyalty. Here are some key strategies for responding to complaints in a way that leaves a positive impact.

  1. Listen Actively
    Begin by listening attentively to your customer’s concerns. Often, customers simply want to feel heard. Allow them to express their frustration fully before jumping in with solutions. Show that you're engaged by nodding, maintaining eye contact, or using verbal acknowledgments.
  2. Empathize
    Acknowledging their feelings with phrases like “I understand how frustrating this must be” can go a long way. Empathy helps customers feel valued, and it de-escalates tension, creating a path toward resolution.
  3. Apologize and Take Responsibility
    A sincere apology shows accountability. Avoid defensive language and remember that your goal is to maintain the relationship rather than to "win" the argument. Taking responsibility can quickly rebuild trust.
  4. Offer a Solution
    Once the customer feels heard, provide a clear solution to their problem. Be transparent about what you can and cannot do, and try to exceed their expectations where possible.
  5. Follow Up
    After the initial resolution, check back to ensure their satisfaction. A simple follow-up shows that you’re committed to their experience, leaving them with a positive impression.

By handling complaints with empathy and a focus on solutions, you not only resolve issues but also strengthen customer trust and loyalty.

Keep hammering away and we'll talk soon!

The Home Pro Heros Team

You Are Invited!


Are you sick of the cost of health insurance going up?

Are you tired of coverage going down?

Are you fed up with bureaucrats telling you what treatments you can and can't have?


Whether you are single or married, whether you have kids or not, whether you are employed, retired, or a business owner this virtual lunch and learn is for you.

On it you will discover a 43 year old “new” Insider Secret to Beating Traditional Health Insurance.

You can potentially cut your health insurance costs 30-50% Starting Today while keeping your trusted doctors.

Register now and we will see you on the lunch and learn training.


Make sure to enter your correct email and cell phone as we need them to deliver your lunch.


Again, we will deliver lunch to your door for the first 30 who register for the training.

We will also be giving away a 3 night, 4 day hotel stay at a 5 star resort in the US for one lucky winner who attends live.


Click the link, fill out the form to register and join us for a live, virtual lunch and learn workshop,  where we will deliver lunch (or breakfast if you are on the west coast) to your door for the first 30 people who register.  

  • Date: Thursday, November 21st , 2024
  • Time: 11AM-12PM Eastern Time
  • Place: Zoom - check your email for the link to attend live.


Look for the instructions on how to claim your free meal, and your link to attend live in the confirmation emails you get.


Register here!



Also make sure to watch the video on the next page after you register,
and we will see you on the training.

Improving Family Communication


On this educational lunch and learn, Stan will share how to improve and restoring family communication to preserve, protect, and grow your legacy.


The ability to instill our legacy in younger generation family members first requires that you have and maintain a positive, meaningful relationship with those family members.


Register now and learn how to foster family communication and build lasting bonds. Your lunch instructions will be in your confirmation email and text, so make sure to enter your correct email and cell phone numbers.

Date: Thursday, November 21st, 2024
Time: 12-1PM EST

Sign Up Today!

You are Invited! 


Do you own real estate that has appreciated so much you don’t want to sell it because you don’t want to pay the capital gains taxes?
 
What if you could sell that asset, diversify your portfolio, not pay tax, 
and get lifetime access to income?
 
No, this is not a Delaware statutory trust.

Those are mostly used to rescue a broken 1031 exchange where a person has sold his property and can’t identify replacement property within the allowed 45 days.
 
No, this is not a deferred sales trust or monetized installment sale.
The IRS has proposed (2023-139) regulations to consider these listed transactions, which is not what you want.
 
To learn what this actually is, and why it works better than anything you’ve probably seen before, fill out the form and register to attend our virtual lunch and learn training where you will discover how our unique, tax exempt asset diversification trust will allow you to:
 
Sell an asset with over one million dollars in capital gains.

Eliminate the capital gains AND estate taxes, and still benefit from the proceeds.
 
This strategy has already saved smart investors like you billions of dollars in taxes over the last 25 years.
 
Register now and we will see you on the lunch and learn training.


Make sure to enter your correct email and cell phone as we need them to deliver your lunch.

Again, we will deliver lunch to your door for the first 30 who register for the training.


We will also be giving away a 3 night, 4 day hotel stay at a 5 star resort in the US for one lucky winner who attends live.


Nothing will be sold at this event, it is purely educational.

Register now and we will see you on the lunch and learn training.

Date: Thursday, November 21st, 2024

Time: 2-3PM Eastern Time

Place: Zoom

Register HERE!

Discover how to grow your business with a podcast and turn warm & fuzzy feelings into cold, hard cash.

Grab a copy of the Amazon Best Seller HERE!

💡 Answer to Trivia Question:

Actively listening to their feedback and addressing their concerns with empathy while offering a thoughtful solution that effectively resolves their issues.